Luxe Skin Care – Studio Etiquette, Policies and Procedures
We appreciate your patronage and we are committed to providing an excellent experience to every guest that visit Luxe Skin Care studio.
To ensure all our guests enjoy their time with us and receive the high quality service we are known for providing, we have implemented the following policies and procedures. If you can not adhere to one of our guidelines, please contact us to discuss alternatives.
Please respect the peaceful environment and be mindful to others by keeping conversations at a low volume. Cell phones should be placed on vibrate. We regret that young children cannot be left unattended in the waiting area or accompany a parent in the treatment room if they are not receiving a service. The room has a variety of equipment that may be unsafe if a child isn’t watched. Please enjoy your service without the worry of a child to watch over. Parent must be present to sign consent for treatment for anyone under 17.
It is not advised to have additional persons in the treatment room as this distracts from the full attention of the service.
Please arrive 10 minutes before your scheduled appointment. This will ensure proper time to complete your consent forms and receive full service without rushing. If you arrive late, services may need to be shortened or rescheduled so as not to delay the next guest and still be required to pay in full for services for which you were scheduled. Any changes to adding or removing services should be done at least 24 hours in advance so as not to disrupt schedule.
A 24 hours’ notice of appointment cancellation and/or changes in desired service(s) in order to avoid a $35 cancellation/rescheduling fee. No-Show clients, clients cancelling less than 3 hours before a scheduled appointment, and clients cancelling more than two consecutive times will be charged for the entire service and/or required to pre-pay in order to be rescheduled.
We accept Visa, Mastercard, Discover, American Express, Cash and Checks. Returned checks will be charged $35. All services must be paid in full at time of services. Postdating checks is not permitted.
Due to the nature of our services, we do not offer refunds or exchanges on services, packages, prepaid packages, memberships and gift certificates. Products may be returned within 3 days if they are unopened for store credit. We do our best to provide you with the best customer service and will do our best to rectify any situation that may arise.
All clients must inform your service provider at the start of every visit if they are under any new prescribed medical or OTC(over the counter) oral or topical treatments, or have been diagnosed with any new illnesses or injuries.
Clients should agree to follow Aesthetician’s advice for post-session care. Your compliance with treatments and home care is required to achieve the best desired results.
You also agree to photographs/video which may be used to track progress of treatments and for social media/website/email purposes.
Treatment prices are subject to change with or without notice.
We reserve the right to refuse and or terminate services any time.
Please be kind to our therapists and clients health. If you are sick, please reschedule your appointment.
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Skin Care FAQs
What do facials do?
Why should I not use over the counter (OTC) products?
Many OTC products can contain many chemical ingredients, artificial fragrance, sulfates, parabens, which all can irritate the skin and just sit on the surface of the skin as they’re not made to penetrate deeper, to keep it safe to the consumer market as a whole.
We proudly use and recommend Image Skincare which is a cosmeceutical skincare line which provides medical grade skin care, so you can see the benefits of skin health that works on the cellular level. No chemical preservatives, parabens, or fillers.
We want you to get the best results from your facial treatments so we will recommend products for you that will work in conjunction with your treatments. We are a team on your skin care journey. We will do our part in the treatment room, but you MUST do your part at home. When we work together, we are less likely to fumble.